Shipping policy

Effective Date: October 20, 2025

Thank you for shopping with us! Please review our shipping policy below for important information about your order delivery.

Shipping Locations

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Shipping Costs

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Rates are automatically calculated by Shopify to ensure accurate pricing.

Free Shipping: Free shipping is available to select customers and will be applied automatically at checkout if you qualify.

Processing Time

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Carrier

We primarily ship via USPS (United States Postal Service). In some cases, alternative carriers may be used to ensure timely delivery.

Delivery Time

Estimated delivery times vary based on your location and selected shipping method:

  • Standard Shipping: 3-7 business days
  • Expedited options may be available at checkout

Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary.

Order Tracking

Once your order ships, you will receive an email with tracking information so you can monitor your package's progress.

Shipping Delays

While we strive to get your order to you as quickly as possible, please understand that any shipping delays are the responsibility of the carrier. We are not responsible for delays caused by:

  • Weather conditions
  • Carrier processing delays
  • Incorrect shipping addresses provided at checkout
  • Holiday volume or carrier delays

Food Safety & Quality

As we ship food items (pretzels and other snacks), please note:

  • Products are packaged securely to maintain freshness during transit
  • We recommend consuming products promptly upon arrival
  • Store products in a cool, dry place

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes after an order has shipped must be handled directly with the carrier.

Returns & Refunds

No returns are accepted. Due to the nature of food products, we cannot accept returns for any reason. All sales are final.

If you receive a damaged or defective product, please contact us immediately with photos, and we will work to resolve the issue.

Contact Us

If you have questions about your order or our shipping policy, please contact us at:

Email: contactus@aptsnaxx.com